.:What dictation method is available from you?

We have a toll free 1-800 dictation service in placed, or you may opt to use a handheld dictating recorder. Either of the two modes of dictation is supported by our system.

.:Is your dictation system available 24/7?

You can dictate anytime. Our system is open 24 hours a day, 7 days a week.

.:What is the free demo link in your web page for?

It is a free-demo request link to avail of our online system demonstration. Our process is supported by online healthcare information technology. Before interested client signs up to us, we schedule a demo for him to better understand and appreciate our system.

.:Can I just send test files anytime?

Yes, we are glad to accept test files you send anytime, but sign first for the free trial link available in our website and leave us your contact information.

.:How do we transfer the dictation files to you?

If you use our toll free dictating phone, your dictation will automatically be routed to our system as an audio recording. You can also transfer file to us via secure ftp or via web mail.

.:What security measures do you implement in your system?

Our server is fully redundant and we implement data encryption during transfers. Our system is also firewall protected.

.:How many levels of quality assurances are in place in your process?

We are implementing two levels of quality check. All files undergo QA-1 pass and QA-2 pass. Aside from the QA-1 and

QA-2 which are mostly comprised of medical editors, proofers are also acting as the third level check on the look out for some minor/major English errors overlooked during the two initial passes.

.:Is your transcription service HIPAA compliant?

Yes, we do adhere to the guidelines set by HIPAA, specifically to the rules set in terms of electronic transfer and coding, security and privacy.

.:Can I monitor the status of my jobs online anytime?

Yes, the online healthcare information technology available in the website will enable client to monitor the status of the files, as this is equipped with features that display the current status of the jobs while still in the transcription phase.